rayaplayTerms of Use

We at rayaplay set out these terms to clarify how our platform operates, what we expect from you as a user, and how we handle your account, deposits, withdrawals, and disputes. When you access rayaplay, you agree to abide by these terms. They cover account creation, responsible use, payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers, and our dispute-resolution process.

Our services are available only in jurisdictions where online gaming and sportsbook wagering are permitted by local law. You are responsible for verifying that your use of rayaplay complies with the applicable law in your location. We do not offer our services in jurisdictions where online wagering is prohibited.

This document outlines the core rules governing your account, our commitments to you, and the conditions under which we operate. If you have questions about any term, contact our support team via in-app chat or email during operating hours.

Account Opening and User Responsibilities

To open an account on rayaplay, you must be of legal age in your jurisdiction and provide accurate personal information. We collect your email, establish a password, and conduct identity verification (KYC) before you can deposit or withdraw funds. During KYC, we may ask for a government-issued ID, proof of address, and confirmation of your identity. This verification protects you and our platform from fraud.

You are responsible for keeping your password confidential and for all activity on your account. If you suspect unauthorized access, notify us immediately via support chat or email. We will freeze your account pending investigation. We do not reimburse losses from unauthorized access if you have shared your password or failed to secure your account details.

You agree not to create multiple accounts, use rayaplay for illegal purposes, or attempt to manipulate game outcomes or odds. We reserve the right to suspend or close any account that violates these terms without prior notice.

Deposits and Payment Methods on rayaplay

We accept eight payment methods for deposits: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer via mobile banking, local payment, online payment, and e-wallet. Deposits are processed quickly—e-wallet transfers typically arrive within seconds; bank transfers may take one to two business days. Once your deposit clears, funds appear in your rayaplay balance and are available for sportsbook betting (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

We do not charge deposit fees. Payment processors may apply their own charges; those are between you and your bank or e-wallet provider. All deposits are non-refundable once processed. If a deposit fails, contact your payment provider to investigate. We are not liable for failed transactions.

Withdrawals and Settlement on rayaplay

You may withdraw your account balance at any time, subject to identity verification. To withdraw, navigate to the withdrawal section, select your preferred payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer), enter the amount, and submit. We process withdrawal requests subject to standard verification windows. Processing times depend on your payment processor and bank; we do not guarantee specific withdrawal speeds.

Withdrawals are processed in the order received. If your account holds disputed bets or pending dispute resolutions, we may hold your withdrawal pending investigation. Once cleared, funds transfer to your nominated account.

Bonus Terms and Promotional Offers on rayaplay

From time to time, rayaplay may offer promotional bonuses, welcome offers, or limited-time campaigns. Any bonus offer is subject to specific terms and conditions, which we publish alongside the offer. Common terms may include wagering requirements (the number of times you must play through bonus funds before withdrawing), game restrictions (some games may not count toward wagering), and time limits (bonuses may expire if unused within a specified period).

We reserve the right to withdraw or modify any promotional offer at any time. We will notify users of significant changes via email or in-app notification. Bonuses are promotional credits only and do not represent guaranteed returns. Any bonus abuse—such as attempting to claim multiple bonuses on the same offer or exploiting a system error—may result in account suspension and forfeiture of bonus funds.

Dispute Resolution and Our rayaplay Commitments

If you dispute a bet settlement or believe an error occurred on our platform, contact our support team with details. Our team investigates disputes against official league results, game logs, and our internal records. We aim to respond to disputes within standard business hours, but we do not guarantee specific response times.

For football-related disputes on Liga 1, Piala Indonesia, Piala AFF, or Champions League matches, we refer to official league databases and certified sports data providers. If an official result is later corrected by the league, we update our system and apply retroactive adjustments to affected accounts. This adjustment is documented in your transaction history.

For casino and slot disputes, we review game logs and payout records. If we identify a system error, we correct it and credit or debit your account accordingly. If we cannot resolve a dispute internally, you may escalate the matter via email to our support team; we will provide a detailed explanation of our position within a reasonable timeframe.

Data Protection and Privacy on rayaplay

We at rayaplay collect and process your personal data—email, name, identity documents, payment information—to operate your account and comply with legal obligations (anti-money laundering, fraud prevention). Your data is encrypted in transit and at rest. We use standard security practices and do not share your information with third parties except where necessary for payment processing or legal compliance.

You have the right to request a copy of your personal data, correct inaccuracies, or request deletion (subject to legal retention requirements). Submit these requests via email to our support team. We will respond within standard data-protection timeframes.

Jurisdiction and Applicable Law

rayaplay services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, and other supported locations are responsible for verifying compliance with their own jurisdiction's regulations. We do not offer services in jurisdictions where online wagering is prohibited by law.

These terms are governed by the law of the jurisdiction in which rayaplay is licensed to operate. Any legal action arising from these terms must be brought in the courts of that jurisdiction. We encourage you to resolve disputes through our internal process before pursuing legal action.

If any term in this agreement is found to be invalid or unenforceable, the remaining terms remain in effect. We reserve the right to update these terms at any time; changes are effective upon publication. Continued use of rayaplay after an update constitutes acceptance of the new terms.

Contact and Support

If you have questions about these terms or your account, contact our support team via in-app chat or email during operating hours. Our team responds to inquiries and handles disputes, payment issues, and account concerns. We maintain records of all support interactions in your account so you can review the history of any dispute or request.