rayaplayPrivacy Policy

We at rayaplay collect and process your personal information to operate our platform, facilitate sportsbook and casino services, and comply with applicable law. This policy describes what data we collect, how we use it, how long we keep it, and what rights you have. We take data protection seriously and apply industry-standard security practices to safeguard your information.

Our services span football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots, esports betting (Mobile Legends, Free Fire, PUBG Mobile), and payment processing through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each of these functions involves handling personal data in ways this policy explains.

rayaplay services are available only where local law permits. Users are responsible for confirming that their use of our platform complies with their jurisdiction's regulations. This policy applies to all users regardless of location, but your actual data rights depend on where you reside and which laws govern your relationship with us.

What Data We Collect on rayaplay

We collect your personal information in several categories. When you create a rayaplay account, we ask for your email address, a password of your choice, your full name, birth date, phone number, and a government-issued ID number or passport. This information is mandatory to open your account and comply with identity verification (KYC) requirements. We also collect your street address and payment details (bank account or e-wallet information) to process deposits and withdrawals.

When you use rayaplay, we log your activity: which markets you browse (Liga 1, Champions League, Mobile Legends tournaments), which bets you place, how much you stake, your winnings and losses, and the time each transaction occurred. This data lives in your account history and supports settlement of bets, dispute resolution, and compliance reporting. We also collect technical data: your device type (mobile or desktop), browser version, IP address, and how long you spend on each page. This helps us identify fraud, maintain platform stability, and improve user experience.

When you contact our support team—whether via in-app chat, email, or other channels—we store your messages and any documents you upload (ID photos, payment confirmations, etc.) to resolve your issue and maintain a record of our correspondence.

Cookies and Tracking on rayaplay

We use cookies—small text files stored on your device—to keep you logged in, remember your preferences (such as language and stake amounts), and track how you navigate our platform. Cookies persist until you clear your browser or they expire on a schedule we set. We also use pixel tags and similar tracking technologies to measure which pages you visit and whether you complete actions like deposits or account verification. This data helps us understand user behavior and measure the effectiveness of our marketing.

Our cookies include session cookies (cleared when you close your browser) and persistent cookies (remain until they expire or you delete them). Some cookies are essential for platform function; others are optional but improve your experience. When you first visit rayaplay, we ask for your consent to non-essential cookies. You can adjust your cookie settings in your browser at any time, though disabling certain cookies may affect platform functionality.

How We Use Your Data on rayaplay

We use your data for several purposes. First, we operate our platform: process your bets, settle sports outcomes (Liga 1, Piala AFF, Champions League results), execute payment transactions, and maintain your account. Second, we comply with law: we verify your identity, detect fraud, report suspicious activity to authorities if required, and keep records for regulatory audits. Third, we communicate with you: we send account confirmations, withdrawal status updates, customer support responses, and occasionally promotional messages (which you can opt out of). Fourth, we improve our service: we analyze aggregate usage patterns to enhance platform speed, fix bugs, and design new features.

We do not sell your personal data to third parties. However, we share it with necessary service providers: payment processors (who handle DANA, e-wallet, mobile banking deposits), identity verification vendors (who confirm your ID documents), and analytics platforms (which track aggregated, anonymized usage metrics). These processors sign contracts committing them to protect your data and use it only for their specific function.

Account data

Email, name, birth date, address, phone, ID number—used for identity verification and account administration.

Transaction data

Bets placed, stakes, outcomes, deposits, withdrawals—used for settlement and compliance reporting.

Technical data

IP address, device type, browser version—used for security, fraud detection, and platform optimization.

Communication records

Support messages and attached documents—used for dispute resolution and service quality.

Data Security and Storage on rayaplay

We protect your data using industry-standard encryption (SSL/TLS) for data in transit and encrypted storage for data at rest. Your password is hashed—we store a one-way mathematical transformation of it, not the password itself, so even our staff cannot retrieve it. We maintain restricted access controls: only authorized team members can view personal data, and only for legitimate business purposes.

Our servers may be located outside Indonesia, including in regions such as Southeast Asia or beyond. This means your data may be transferred across borders and stored in jurisdictions with different privacy laws than Indonesia. By using rayaplay, you consent to this cross-border transfer. We undertake to apply consistent data-protection standards regardless of server location.

We retain your data as long as you maintain your rayaplay account, plus a retention period afterward to comply with legal obligations (typically 5–7 years for financial records). After that period, we delete or anonymize your personal information unless law requires us to keep it longer. If you close your account, we may retain anonymized, aggregated data for analytics purposes, but we remove identifiable details.

Your Rights Regarding Data on rayaplay

You have the right to access your personal data: log in to your rayaplay account, and you can view your profile, transaction history, and account settings at any time. You also have the right to request a copy of all data we hold about you in a portable format. Contact our support team via email or in-app chat with this request, and we will provide the information within a reasonable timeframe.

You have the right to correct inaccurate data. If your profile information is wrong—for instance, if your name or address is misspelled—update it in your account settings or contact support. You also have the right to request deletion of your data, though we may retain records as required by law (for example, KYC and financial records for tax compliance). If you withdraw consent to receive marketing emails, we will honor that immediately.

Contact and Policy Updates on rayaplay

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team. We respond via in-app chat, email, or other channels during operating hours. We do not guarantee specific response times, but we address all inquiries promptly. Your inquiry will be logged and tracked so you can follow its progress in your account.

We may update this privacy policy from time to time to reflect changes in our services, technology, or law. When we make material changes, we will notify you via email or an announcement on our rayaplay platform. Your continued use of our services after such notification constitutes acceptance of the updated policy. We encourage you to review this policy periodically so you stay informed about how we protect your data.

rayaplay respects your privacy and is committed to handling your personal information responsibly. Our data-protection practices apply consistently across all our services—sportsbook betting on Liga 1 and international tournaments, live-dealer games, slots, esports markets, and payment processing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks. If you have concerns about our practices or believe we have mishandled your data, contact us directly so we can investigate and remedy the issue.